Chris:
I am very angry right now.
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      Call accepted by operator Maggie. Currently in room: Chris, Maggie.
Maggie:
what can i do for you
Chris:
Hello. I ordered powerleveling from you 2 days ago. Your company told me it would be complete within 2 days from when I ordered it. It has been past those 2 days, and your levelers haven't even started yet. I come in to get an answer, and your staff tell me to either "be patient", or "the leveler is busy right now". Too busy for a paying customer? I demand an answer, I am very angry right now.
Chris:
They haven't even been on the account. Is this a scam?
Maggie:
Excuse me , can you tell me your ingame name and your email address on the paypal?
Chris:
username: ***********
Chris:
email: ******************************
Chris:
Also, your support staff tell me that they are already working on leveling it, when once again no one has been on the account since I placed the order.
Maggie:
let me check first
Maggie:
we have already start powerlvling for you
Chris:
No you have not.
Maggie:
we did
Maggie:
in here show we did
Chris:
If I were to log in to my account right now, it would tell me that my level has not changed.
Maggie:
plz don't login the game
Chris:
I made a trial account to monitor the levelers status, and my account has not been online, at all.
Maggie:
but we are powerlvling for you now
Maggie:
don't finish ,
Maggie:
if finish , we wil send you an email
Chris:
That's not possible if the account isn't online.
Maggie:
then you will know the lvl is change
Chris:
Obviously your powerlevelers are lying to you. My account, has not been logged in to the game, since i placed the order for the powerleveling.
Chris:
That means, its impossible for anyone to power level it.
Maggie:
Maggie:
i have checked with our guy
Maggie:
now the game is mentainance
Maggie:
so can't see anything
Chris:
I'm on the game right now. It's not in maintainence.
Chris:
I'm online on a different account.
Maggie:
but our game is in maintainence
Maggie:
hope you can trust us,
Chris:
What do you mean?
Maggie:
believe us
Maggie:
we wil finish for you
Chris:
Your game is in maintainence.
Maggie:
i mean powerlvling
Maggie:
yes
Chris:
That doesn't make any sense. Are you suggesting you use bots to level?
Maggie:
no
Maggie:
we sue professional person powerlvling for you
Chris:
Well they obviously aren't professional. What do you mean by maintainence?
Maggie:
i mean our game need to be in maintainence  one day every month
Chris:
Well every time I come to support, they tell me that they're in maintainence, so someone's lying to me.
Maggie:
no, really now one lie you
Maggie:
trust us
Chris:
I can't trust you right now, when you all promise a service and do not provide.
Chris:
This does not create a good image for your company.
Maggie:
sorry about that
Chris:
I'd still like a real answer, but it doesn't look like I'll be getting one. I'd like a real time when someone will start this
Maggie:
we will inform you by email in 1/2days after finish powerlvling
Chris:
That's not what I asked. I asked when someone will START.
Maggie:
we have start , just the game in mantainance, so we stop , but we will finish in 1/2days
Chris:
Okay. I'm done talking to you about this. I'll give you 2 more days, but the next time I come back, I'm asking for a refund.

Originally posted by Chris at 26-1-2007 01:20

1. Make your website actual english, and get support staff who speak english.

No offence, but igsky.com is written in broken english, and the support staff do not speak fluent English. Something should be done about that.

It's true, we'll improve the level of the Service Team. And more training for them.

2. Have your website work all the time


I can only get to IGsky.com 50% of the time I try to get there. Perhaps a server switch?

Someone who visited here may know the earthquake in Taiwan and Japan destoryed the cable between Asia and America. And our server is in Hong Kong. We are planning to move our server to US recently. Sorry for inconvenience.

3. Actually deliver on time.


From my experience, and what I have seen around the forums, you do not deliver your goods on time. As paying customers, I think we deserve to get our orders on time.

If a customer get his gold on time, he may log in the game and enjoy the game more. I don't think most of them will visit the forum and post a thread as "I got my gold on time". Lol. Yes, maybe we couldn't deliver the gold to some customers on time, and they will visit the forum and tell us.

And you may find that there is no forum in our competitor, but we do. We are the first. Because we need more communication between our customers and us. And we don't delete any thread which is disbennifit for us (expect spam). Because we know, anyone who visit here and tell us they complaint is our wealthy. Because we know, all customers who get our service, he is looking forward for the best shopping and gaming experience. And we are improving and trying to get it better.

4. More detailed, and up to date status report


My order report says they're in the middle of leveling, when they are not. Perhaps have it up to date?

You may find the tip in the status report, the status is only for reference. Because the change of status is manual. Our Power Leveling Service is manual, too. Not bots. So it's very safe.

5. Better support staff


The livechat for this site is horrible. It needs to function as a support desk, and not a box of excuses.

I will report this to Service Team. I'm very sorry for  inconvenience.

6. Better forum


I think not being able to post a thread or reply, or PM on the forums until 1/2 hour from the time you register is rediculous.

There are too many spam threads in our forum before. When I set the new register only can post after 1/2 hour, the spam is less. OK, I config it now. I promise, anyone can post after he register. And if you wish, you may apply for a moderator in the forum, and delete the spam thread.

7. Don't give off the image that your company is a scam.


If you all were more reliable, you would get more business because people would trust you, and I do not right now.

We are devoting all energy to improving, please trust us. With your support, I think we will do it better.