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Note: Please be aware, for liability reasons, that SOE cannot support nor troubleshoot any networking hardware/software you are using. We suggest contacting the manufacturer of your equipment/software or remove it prior to seeking technical help.
Next, click START, select RUN. Type in the word 揷ommand� and select OK/ENTER. An MS-DOS Prompt window should appear with the prompt, "C:\windows\desktop". For Win98 or Win2000, type the following three DOS commands, one at a time, hitting ENTER between each command and waiting for the prompt to reappear:
ipconfig /all > c:\eqinfo.txt
tracert prexus.everquest.com >> c:\eqinfo.txt
tracert povar.everquest.com >> c:\eqinfo.txt
Be advised that each of these commands will take a few moments to complete, so please wait for the prompt before typing the next command.
Finally, upon completion of these commands, you will find a file labeled "EQINFO.TXT" on the root level of your C: drive. You can use the Find command from the Start menu to locate it. Open the file using notepad/wordpad and paste the contents to the appropriate thread.
Posting the appropriate information will assist us, as well as your fellow posters, in assisting you. Either a tech moderator of this message board or one of your fellow players will then answer your post. Keep in mind that the moderators work from the bottom to the top of the message boards. So *BUMPING* a post puts that post at the end of the line and is not allowed. Please remember there is no guaranteed response here. However, quite frequently, many players with tech knowledge help out here as well. Please try to be patient and keep your comments to one thread regarding technical problems.
Regards,
Justin Almond
Sony Online Entertainment
http://www.everquest.com
If you have any further questions please feel free to post or call us, Monday through Friday 8:30 A.M. to 5:30 P.M. (PST), at (858) 537-0898.
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