On June 3rd, we changed our support hours for Phone and http://eqplayers.station.sony.com/index.vmto better serve our customers. Customer Service for Telephone Support will be open from 9:00 A.M. to 6:00 P.M. Pacific Time Monday through Friday at (858) 537-0898 and Live Chat hours will be open from 9:00 A.M. to 6:00 P.M. Pacific Time (Monday through Friday).
In addition, solutions to most common issues can be found easily in http://www.station.sony.com/en/services/help/help.jsp?p_sid=DKa52cei However, if you still cannot find the answer to your question, you may contact us by email at: eqtech@soe.sony.com