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No problem, tell us what you want to say.

Attention: To protect your privacy, you may pm me in the forum. Generally, I will reply you within 24 hours. And I promise I will reply every message.  :



p.s. Recently, I could not log in my gmail mailbox sometimes.  :cry: So I posted this thread.

Thank you for support our forum! :wink:

If you dissatisfy with our customer support service, you can make your complaint and pm me in the forum to make a request, I will deal with your request and reply soon.

When you have complaint, please express the case clearly, IGSky hope you can give us the details, such as Case situation, when the case happened, the staff's name or number, (the man is the one you dissatisfy with)

:roll:

Someone asked me why I haven't log in my gmail to reply, because I could not log in gmail sometimes.  :cry:  

Maybe there is something wrong with gmail server, or my connection. :roll:

But we have the forum now! A forum is only for communication, isn't it?

So please pm me to tell me what you want to say. lol

:

I could not open the mails in gmail all the time.

So please not send email to my email. :roll:

wats money for? how do i become a moderator or just become a higher lvl than a newbie?

i'm the 65 rogue Slimty in stormreaver. u guys phoned me and told me my pw is changed. that is funny because i only gave my pw to u guys. the second and only other party that knows the pw is me. so if i didn't change it, u guys must have. fortunately i was able to get a new password from blizzard. and guess what, my gold are gone. your company is responsible for this.  please make an decent explanation in english that i can understand and please do not bullshit me about anything. the damage is severe so i will ask for equivalent compensation.

the online customer support is unable to help with anything and it wasted my time. i could not understand what kind of language she(Janet) is speaking

she said the guy who powerlevels for me is not working right now.  i find that funny because i dun care whether the guy is dead or alive i want an explanation for my loss.  during the online conversation i feel Janet is not willing to help me.  
the deadline is near and i'm afraid that u guys can't level my rogue to 68, like i ordered.

the customer support team should include someone who is empowered and is able to speak proper english.

my email is cphoton@hotmail.com

so did you not get your money or was the money you already had taken away? you sould P.M. Adam

my golds were taken away
i just received an email from u guys that u ppl would lvl one extra lvl for me, put the golds back, and make me gears.
i'm cool with that, and i hope my powerleveling ends peacefully.

me too good luck lol

talk about this in the mod lounge thread i made so u dont mess up daniel's thread.

then please reply to my compaint is sent u via a pm or would you like yet another compaint on here about you not supplying goods on time ?

Chat Transcript
Visitor: ian
Operator: Jack
Company: goodforhelp
Started: 14 Apr 2007 13:39:35
Finished: 14 Apr 2007 14:14:42


ian:
    i am waiting for a gold delivery,
    i paid on thursday , you have confirmed you have recived the money, i enqiured on here yesteday at around pm gmt , i was told it woild be within 24 hours, 25 hours later im still waiting.
    screen name sico , realm Nagrand EU Alliance
    e mail shazzdixon@blueyonder.co.uk

   Welcome ian! Your request has been directed to the World of Warcraft (EU) Service department. Please wait for our operator to answer your call.


   Call accepted by operator Jack. Currently in room: Jack, ian.

ian:
    hi jack
Jack:
    hi
ian:
    did u get my question
Jack:
    Well, please wait for a while and i am checking for u now.
ian:
    ahh ok sorry
Jack:
    we will send to your mailbox after collecting enough money.
ian:
    you have already had the money from paypal
Jack:
    yes
ian:
    and i was told yesterday around 5 pm my time ( IM IN THE UK) that it would be within 24 hours
Jack:
    we need time to collect gold to you
ian:
    how much time? and why does it not say this on your web site
Jack:
    Unfortunately we are out of stock on that server at the present time, however, it usually does not take us long to restock.
ian:
    as i asked before how long ?
Jack:
    hours
ian:
    your not very forcoming with your information, hours could be 1 hour or it could be 100 hours, care to estimate how long ?
Jack:
    1-- 10 hurs
ian:
    i really hope so
Jack:
    we will try our best
ian:
    please do,you have already had nearly 30 hours since you have had the money, you need to comlpy with your end of the bargin and supply the gold, if you cannot otr are out of stok maybe you should not accept orders till you are back in stock
Jack:
    ty for your advice
Jack:
    ty for your understand
ian:
    ok


Visitor Details Please select the department you would like to reach: World of Warcraft (EU) Service
Your Name: ian
Your Question: i am waiting for a gold delivery, i paid on thursday , you have confirmed you have recived the money, i enqiured on here yesteday at around pm gmt , i was told it woild be within 24 hours, 25 hours later im still waiting. screen name sico , realm Nagrand EU Alliance e mail shazzdixon@blueyonder.co.uk
IP Address: 82.43.120.172
Host Name: 82-43-120-172.cable.ubr02.mort.blueyonder.co.uk
Referrer: Unknown
Browser/OS: Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 5.1; .NET CLR 1.0.3705; .NET CLR 1.1.4322; Media Center PC 4.0; .NET CLR 2.0.50727; .NET CLR 3.0.04506.30)
Location: London, England, United Kingdom
  





This transcript email message was automatically generated by ProvideSupport.com


please make this happen !!!

well guss what i orderd this on thursday the 12 april , was told it will be 24 hours , contacted your help line via chat on fridat, was told it would would be done in 24 hours, then see above , it is now monad 16.14 pm (GMT)  and i still have nothing.
are you just going to be like you help line and just say sorry all the time , thats nice but does not actually do anythinfg does it ?, please compleate my order

Hi Daniel,
I was powerleveling Apr. 19 from level 31–40 and U guys did a very good job, but there something missing from my Characters.

WOW Azjol-Nerub (EU)

• Character (Krolldemon) : Missing all Cloth, Ammor, All my Bags(4) + all my money which was about 700G.
  
• Character (Timm) : 500G
  

I just couldn´t believe my own eyes.
Please make good again.

Thanks
Henrik